Alternate Contact Information
Call 546-CITY
The Customer Contact Centre is operational and available to take phone calls at 905-546-2489 (CITY).
- Service Disruptions: Direct phone lines to program areas listed below and City Councillor Offices are not available. askcity@hamilton.ca email is not available.
Thank you for your patience.
While the City is working to restore and recover from the cybersecurity incident, some services are experiencing temporary disruptions. On this page, you can find alternate contact information for city services and programs. This information will be updated as necessary.
Accounts Payable
Email: genap@hamilton.ca
Animal Services
Adoptions & Fostering
Phone: 905-574-3433
Email: animaladoptions@hamilton.ca
Licensing, Lost & Found, Claiming your pet
Phone: 905-574-3433
Email: animalservices@hamilton.ca
Surrender your animal
Phone: 905-574-3433
Budget & Taxes
Building and Planning
Building Division: building@hamilton.ca
Planning Division: pdgeninq@hamilton.ca
Development Engineering: DevEngApprovals@hamilton.ca
Development Construction: Gmconstruction@hamilton.ca
Transportation Planning: tplanning@hamilton.ca
Development Charges: DCRequest@hamilton.ca
New!
Phone: Building Inspections - 905-546-2424 ext.7777
Phone: Building General Inquiries - 905-546-2720
By-law
Phone: 905-546-2489
Cartographic Services
Email: nada.belair@hamilton.ca
Cemeteries
Child Care
Therapeutic referrals
Email: cctc@hamilton.ca
To learn more about child care programs across Hamilton:
Hamilton West - ccstwest@hamilton.ca
Hamilton East - ccsteast@hamilton.ca
Hamilton Mountain - ccstmtn@hamilton.ca
City Enrichment Fund
Phone: 289-260-8119
Email: grant.coordinator@hamilton.ca
CityHousing Hamilton
For emergencies that require immediate service, call Answer Plus 1-844-937-2943
City Manager's Office
Email: citymanager@hamilton.ca
Committee of Adjustment
Email: cofa@hamilton.ca
Court Services
Phone: 905-540-5592
Email: poa@hamilton.ca
Culture
Email: culture@hamilton.ca
Customer Contact Centre
Phone: 905-546-2489
Economic Development
Email: economicdevelopment@hamilton.ca or haminvest@hamilton.ca
Emergency Services
Emergency Services remain operational. Please call 9-1-1 if you are experiencing an emergency or crisis.
Hamilton Fire Department
Phone: 905-546-2489
Hamilton Paramedic Services
Phone: 905-540-5782
Email: community.paramedicine@hamilton.ca
Email: paramedic.feedback@hamilton.ca
Facility Management
Phone: 905-546-2784
Fax: 905-546-2361
Email: facilities@hamilton.ca
Film Office
Phone: 905-546-4233
Email: film@hamilton.ca
Fire Department
Forestry & Horticulture
Phone: 905-546-2489
Email: forestry@hamilton.ca
Email: horticulture@hamilton.ca
Email: cleanandgreen@hamilton.ca
Memorial Bench and Tree Program
Email: combench@hamilton.ca
Aviary
Phone: 905-546-4842
Email: info@hamiltonaviary.ca
Garbage & Recycling
Phone: 905-546-2489
For waste education opportunities email wasteeducation@hamilton.ca
GIS Planning & Analysis
Fax: 905-643-7250
Email: gis-planning&analysis@hamilton.ca
Hamilton Business Centre
Phone: 289-556-7001
Email: mail@hamiltonsmallbusiness.ca
Housing
Phone: 905-546-3901
Fax: 905-546-2762
Email: housing@hamilton.ca
HSR Transit
Email: hsrserve@hamilton.ca
DARTS
Phone: 905-529-1717
Accessible Transportation Services (ATS)
Email: ATS@hamilton.ca
Library
Phone: 289-779-7588
Email: askhpl@hpl.ca
Online chat available at hpl.ca
Licensing
Phone: 905-546-2489
Email: licensing@hamilton.ca
Long-Term Care Homes
Macassa Lodge
Email: businessoffice.macassalodge@hamilton.ca
Phone: 905-973-3954 (Monday through Friday, 8 am to 4 pm)
Wentworth Lodge
Email: businessoffice.wentworthlodge@hamilton.ca
Phone: 289-442-6253 (Monday through Friday, 8:30 am to 4:30 pm)
Mayor's Office
Phone: 905-546-4200
Fax: 905-546-2340
Email: mayor@hamilton.ca
Municipal Law Enforcement
Phone: 905-546-2489
Email: mle@hamilton.ca
Municipal Numbers & Street Names
Email: maddress@hamilton.ca
Municipal Parking System
Phone: 905-546-2489
Email: parking@hamilton.ca
Museums and Heritage Facilities
Phone: 905-978-1443
Office of the Auditor General
Email: auditorgeneral@hamilton.ca
Fraud & Waste Hotline
Phone: 1-888-390-0393
Email: cityofhamilton@integritycounts.ca
Office of the City Clerk
Phone: 905-546-2489
Email: clerk@hamilton.ca
Ontario Works
Phone: 905-546-4800
Email: OntarioWorks@hamilton.ca
Ontario Works clients can check the status of their assistance through MyBenefits and/or Interactive Voice Response (IVR) at 1-800-808-2268.
New! For Special Supports questions or Low Income or Fare Assist Program Applications please call 905-546-2590 or email support@hamilton.ca.
Paramedic Services
Phone: 905-540-5782
Email: community.paramedicine@hamilton.ca
Email: paramedic.feedback@hamilton.ca
Parks
Phone: 905-546-2489
Email: kara.bunn@hamilton.ca
Dog Parks
Email: dog.parks@hamilton.ca
Play Structures
Email: playstructures@hamilton.ca
Public Art
Email: publicart@hamilton.ca
Public Health Services
Phone: 905-546-2489
Email: publichealth@hamilton.ca
Procurement, Tenders & Bids
Phone: 905-546-2773
Email: procurement@hamilton.ca
Real Estate Office
Email: COHRealEstate@hamilton.ca
Recreation
Phone: 905-546-3747
Email: recreation@hamilton.ca
Red Hill Family Childcare
Phone: 905-973-4666
Email Redhillfamilycentre@hamilton.ca
Roads & Maintenance
Phone: 905-546-2489
School Crossing
Email: prkenfsch@hamilton.ca
Special Events Advisory Team (SEAT)
Email: seat@hamilton.ca
Special Supports
Email: support@hamilton.ca
Sustainable Mobility
Email: sustainable.mobility@hamilton.ca
Tourism
Email: tourism@hamilton.ca
Transportation Operations
Phone: 905-546-2489
Email: TrafficOps@hamilton.ca
Transportation Planning and Development Approvals
Email: tplanning@hamilton.ca
Water
Phone: 905-546-2489
Community Outreach
Email: cohwater@hamilton.ca
Customers with questions about their water bills should contact Alectra Utilities at 1-833-ALECTRA (1-833-253-2872)
Zoning By-Law
Fax: 905-546-4202
Email: zoningInquiry@hamilton.ca