Cybersecurity Incident Response
Since Sunday, February 25, 2024, the City of Hamilton has been experiencing a cyber incident that has disabled some of our IT systems. The incident is a result of a ransomware attack. The City does not believe that people’s personal data or information has been compromised.
We want to assure the public that we take this matter very seriously. The City of Hamilton took swift action to investigate, protect systems and minimize impact on the community. We engaged a team of experts, insurers, legal counsel, and relevant authorities and are working diligently to restore the City’s system in a safe and secure manner.
While a timeline for recovery is not yet known, the City is committed to resolving the situation as quickly and effectively as possible.
- Critical services such as curbside waste collection, transit, water and wastewater treatment and emergency services are operational.
- The Customer Contact Centre is operational and able to take phone calls from residents, 905-546-2489 (CITY).
- Systems used for online payment are affected. Where possible, City staff are processing routine transactions manually and/or accepting cash.
Updates will be provided as new information become available. We appreciate the public’s patience and understanding during this time and apologize for any inconvenience this may cause.