Home Water Services
Hamilton Utilities Billing
Contact Us
For questions or assistance contact:
Hamilton Utilities Billing Customer Service
905-546-8630
[email protected].
Alectra customers with pre-authorized payment
Re-enrol for pre-authorized payment with HUB
Customers currently enrolled in pre-authorized bill payments with Alectra, will need to re-enrol with Hamilton Utilities Billing before March 20, 2026. Forms can be submitted by prepaid, addressed envelope or dropped off in-person.
HUB Pre-authorized Payment Form
For an accessible version of the pre-authorized payment re-enrolment form call 905-546-8630 or email [email protected]
Same water service, now billed by your City.
The City of Hamilton has been advised that Alectra will no longer be providing water meter reading and water billing services. The City will be taking on this responsibility to ensure residents continue to receive seamless and reliable service. This change reflects the City’s ongoing commitment to improve efficiency, make services more transparent and easier to access, while allowing Alectra Utilities to focus on electricity delivery.
Beginning April 2026, you will receive your water bill directly from the City of Hamilton through Hamilton Utilities Billing (HUB) by mail or electronic billing
This does not affect water service, water quality or water rates.
Important: If you currently receive your electricity bill from Alectra, this will not be impacted. Your account number and payment method will stay the same.
Watch this short HUB Pre-authorized Payment explainer video
Pre-Authorized Payments
As part of the transition of water billing to Hamilton Utilities Billing, customers currently enrolled in pre-authorized payments with Alectra can now re-enrol with HUB to continue enjoying the convenience of automatic payments. Existing pre-authorized payment arrangements with Alectra will not transfer automatically. In December 2025, to support a smooth transition, all affected residents have been mailed step-by-step instructions outlining how to transfer their pre-authorized payment to Hamilton Utilities Billing, along with a prepaid, addressed envelope for convenience. To avoid any interruptions to automatic withdrawals, please re-enrol by March 20, 2026.
If you have already submitted your re-enrolment form, thank you. You will receive confirmation once your information has been processed.
If you are not currently enrolled in pre-authorized payments. You do not need to take any action at this time.
Submitting HUB Pre-authorized Payment Form
Download, print and complete the Application Form
- Mail the completed form in the prepaid, addressed envelope to PO Box 7703 Stn. Adelaide, Toronto, ON, M5C 0C6
- Completed forms can also be mailed to or dropped off in-person at the service counters at:
- Hamilton City Hall, 71 Main St W, Hamilton, ON L8P 4Y5
- Hamilton Water, 330 Wentworth St N, Hamilton, ON L8L 5W2
- Important: Please ensure your completed PAD form, if dropped off in person, is placed in a sealed envelope to protect your personal information.
For an accessible version of the pre-authorized payment re-enrolment form email [email protected] or call 905-546-8630
If you need another copy of the form with a prepaid, addressed envelope, please contact customer service at 905-546-8630.
If you re-enrol after March 20, automatic withdrawals will begin your next billing cycle.
Additional Payment Options
If you do not wish to re-enrol or sign up for pre-authorized payments with Hamilton Utilities Billing, you can pay your bill by:
- Credit card (Visa and Mastercard only. Fees apply and credit cards may be used for single payments only, not recurring payments)
- By mail (cheque payable to “Hamilton Utilities Billing”)
- Through your bank (online, telephone or in-person)
Important: If you pay through your bank (online, telephone or in person), you will need to set up “Hamilton Utilities Billing” as a new payee. Use the new account number shown on your first bill.
Late Fees & Interest
To further support all residents during the transition, late-payment fees, interest on overdue balances or taxes related to unpaid water bills will not be charged between launch and July 1, 2026.
Frequently Asked Questions
As part of the transition of water billing to Hamilton Utilities Billing, customers currently enrolled in pre-authorized payments with Alectra can now re-enrol with HUB to continue enjoying the convenience of automatic payments.
The City of Hamilton requires pre-authorized payment re-enrolment to confirm your consent and ensure compliance with updated banking and privacy regulations. Your re-enrolment allows the City to continue providing a secure and reliable billing experience through your preferred payment method.
To avoid any interruption to automatic withdrawals, please re-enrol by March 20, 2026
If you do not re-enrol in pre-authorized payments before March 20, 2026, your water bill payments will no longer be withdrawn automatically from your bank account. Instead, you will be responsible for paying your water bills using one of the other payment options. The other payment options include:
- Credit card (Visa and Mastercard only. Fees apply and credit cards may be used for single payments only, not recurring payments)
- By mail (cheque payable to “Hamilton Utilities Billing”)
- Through your bank (online, telephone or in-person)
Important: If you pay through your bank (online, telephone or in person), you will need to set up “Hamilton Utilities Billing” as a new payee. Use the new account number shown on your first bill.
If you re-enrol after March 20, automatic withdrawals will begin your next billing cycle.
The Toronto PO Box is a secure mail service used to safely receive and process high volumes of sensitive financial documents. It helps ensure reliable service for the City and residents. Please note, it is not a customer service office or billing centre.
Residents also have the option to mail or drop-off PAP re-enrolment forms at 330 Wentworth Street North, Hamilton, Ontario, L8L 5W2 or Hamilton City Hall, 71 Main Street West, Hamilton, Ontario, L8P 4Y5.
Yes. Hamilton Utilities Billing will assign a new account number for water customers. Electricity account numbers remain the same with Alectra or Hydro One. This new account number will be on your HUB water bill.
Yes. You’ll see new branding, but the layout will be familiar.
No. Water rates will remain consistent with those that came into effect January 1, 2026.
The City offers programs and payment plans to help. Additional supports are available for low-income seniors.
For more information, please visit: hamilton.ca/WaterRates
Paperless eBilling
With Hamilton Utilities Billing’s online Customer Portal, you can get your bills by email, access them anytime, and help reduce paper waste.
- Already paperless with Alectra? You don’t need to do anything - you’ll continue to receive your bills by email with HUB.
- Want to switch to paperless now? Before April 2026, you can sign up through the Alectra website alectrautilities.com.
After April 2026, visit my.hamilton.ca, to create your account and select the paperless billing option.
Date modified