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Hamilton Utilities Billing
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For questions or assistance contact:
Hamilton Utilities Billing Customer Service
905-546-8630
[email protected].
Beginning April 1, 2026, the City of Hamilton is transitioning water, wastewater and stormwater utility billing from Alectra Utilities, enabling the Hamilton Utilities Billing (HUB) team to manage water meter reading, billing and customer service. This change reflects the City’s ongoing commitment to improve efficiency, make services more transparent and easier to access, while allowing Alectra Utilities to focus on electricity delivery.
Over the coming months, water, wastewater and stormwater customers currently with Alectra, will receive more detailed information to help guide them through the transition. This will include updates on when to expect their next bill, the different options available for making payments, and how to sign up for convenient paperless billing. Customers will also receive step-by-step instructions and resources to ensure they have everything they need for a smooth and seamless experience during this change.
Note: Customers who receive their electricity billing from Alectra will continue to do so after April 2026. Account numbers and payment methods will remain the same.
Hamilton Utilities Billing
Project Timeline
December 2025
- Customers currently enrolled in preauthorized bill payments with Alectra will receive an automated phone call alerting them to expect a letter from the City on how to re-enrol with Hamilton Utilities Billing (HUB) before the transition takes place.
- Customers currently enrolled in preauthorized bill payments with Alectra will receive instructions by mail on how to transfer this payment option to Hamilton Utilities Billing ahead of the transition.
February 2026
- All Hamilton Utilities water customers will receive a welcome letter containing valuable information about the transition by mail.
April 2026
- All water customers will be transitioned to Hamilton Utilities Billing.
- Individuals will begin to receive their water bills from the City of Hamilton - Hamilton Utilities Billing.
Hamilton Utilities Billing
Pre-Authorized Payments & Going Paperless
Customers currently enrolled in pre-authorized bill payments with Alectra, will need to re-enrol with Hamilton Utilities Billing before the transition in April 2026. If you would like to continue this convenient bill payment method, please do so before March 1, 2026, to allow sufficient processing time.
Existing pre-authorized debit arrangements with Alectra will not transfer automatically.
If you do not re-enrol in pre-authorized debits before March 1, 2026, your water bills will no longer be withdrawn automatically from your bank account. Instead, you will be responsible for paying your bills using one of the other payment options. Failure to pay on time may result in late fees or collection activity.
We encourage you to re-enrol as soon as possible to avoid any disruption to your payments.
If you are currently not enrolled in pre-authorized payments with Alectra, but would like to sign-up before receiving your first Hamilton Utilities Billing bill in April 2026, you can do so by following the instructions below:
- Download and print off the application form
- Complete application and send to:
PO Box 7703 Stn. Adelaide
Toronto, ON, M5C 0C6
If you would like a paper copy to fill out and a prepaid, addressed envelope, you can request one by contacting customer service at 905-546-8360.
Enrolment for pre-authorized bill payments can be completed any time after the transition in April 2026. Submissions received after March 1, 2026, may affect your current payment schedule.
With Hamilton Utilities Billing’s online Customer Portal, you can get your bills by email, access them anytime, and help reduce paper waste.
- Already paperless with Alectra? You don’t need to do anything - you’ll continue to receive your bills by email with HUB.
- Want to switch to paperless now? Before April 2026, you can sign up through the Alectra website alectrautilities.com.
After April 2026, visit myhub.hamilton.ca, to create your account and select the paperless billing option.
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