eBilling for Property Tax

The City of Hamilton’s new eBilling service is a free, fast and easy way to receive your property tax bill. This service ensures prompt electronic receipt of your property tax bill and eliminates the risk of lost or misplaced tax bills.

No. You need to enroll in the City of Hamilton’s new eBilling service through the online portal. The email address used for Canada Post’s former epost service cannot be shared with the City of Hamilton. When you enroll in the City’s new eBilling service, you will be required to provide the email address where you wish to receive your future electronic tax bills.

You will need your property roll number and access code, which are available on your latest property tax bill. You will also be required to provide a valid email address where you wish to receive your electronic property tax bills.

The access code is 7 digits - it is made up of either letters, numbers or a combination of both. This access code is unique to your property tax roll number. If you own multiple properties, each property tax roll number will have its own unique access code. When ownership changes on a property, a new access code will be generated for the new owner. 

Once you have your access code, it is important that you keep it for future reference. You will need your access code to enroll, update or cancel eBilling. The same access code you used to enroll in eBilling will also be required to open your electronic tax bill.

You can find your access code on your latest property tax bill (2022 Final Tax bill mailed out in June 2022).  If you are on monthly pre-authorized payments, the letters mailed out in December 2022 will also identify the access code for the property. The access code will be identified on all future property tax bills for your reference.

If you misplaced your tax bill or recently purchased your property and did not receive a tax bill yet, you can either wait to receive your property tax bill to obtain your access code, or you can request your access code by calling 905-546-2489 (CITY) or emailing [email protected].

A letter with your access code will be sent to you through regular mail to the mailing address on file for the property. For security reasons, the access code cannot be provided via emailed or phone.

You can enroll at any time. It only takes a few minutes to enroll (using your property roll number and access code).

Enrollment deadlines are:

• For Interim Property Tax Bill** (issued early February of each year) - enroll by January 31^st
• For Final Property Tax Bill (issued early June of each year) - enroll by May 31^st

**not applicable to taxpayers on monthly pre-authorized payments or if they pay via their mortgage

If you miss the enrollment deadline, you can always enroll for the following tax bill. Once enrolled you will receive all future tax bills electronically until such time as you wish to cancel or you sell your property. 

You can use the online portal to change your email address at any time using your property roll number and access code. You will receive the electronic tax bill to the email address on file at the time of billing.

If you accidently provided an invalid or wrong email address, you can change it at any time through the eBilling portal, using your roll number and access code.

• If you enrolled using an invalid email, enrolment in eBilling will be cancelled. You will be required to re-enroll with a valid email address. If you do not re-enroll, you will receive future property tax bills through the mail.
• If you provided a valid but incorrect email address, the City will proceed to use that email to send the electronic tax bills. When you enroll in eBilling or change your email address, you will receive an automatic confirmation email from [email protected]. Receipt of this confirmation email will confirm you used the correct email address.

The confirmation email will be from [email protected] – you may have to check your junk/spam folder. Once enrolled in eBilling, you will receive your electronic property tax bills also from [email protected], so please ensure you have added [email protected] to your Safe Senders list, so future emails are not placed into your junk/spam folder. If you still did not receive an email, you may have provided an invalid or wrong email address when enrolling.

If a valid email is provided when you register, you will receive a confirmation email confirming your enrollment.  You will then receive your future tax bills electronically as follows:

• Interim Property Tax Bill - to be emailed during the first week of February each year*
• Final Property Tax Bill - to be emailed during the first week of June each year

* if you pay your property taxes through one of the City’s monthly pre-authorized payment plans or through your mortgage, you will not receive an Interim Property Tax Bill and instead just a Final Property Tax Bill.
 

No. eBilling is currently only available for the Interim Property Tax Bill (mailed out in early February) and the Final Property Tax Bill (mailed out in early June). All other correspondence from Taxation (i.e. reminder notices, supplementary/omitted tax bills, letters, etc.) will continue to be sent through regular mail. This is similar to the previous epost service with Canada Post.

Yes. You can cancel at any time if you no longer wish to receive your property tax bills electronically and resume to receive them through the mail.

You can easily cancel out of eBilling via the online portal using the property roll number and access code you used to enroll. If you forget to cancel, enrolment in eBilling will be cancelled once the City’s Taxation Division completes the ownership change. Your access code for the property you sold will no longer be valid. You will then be required to re-enroll for your new property if you wish to continue using eBilling. If you do not re-enroll, you will receive future property tax bills through regular mail.