Maintenance and Repairs

Maintenance Requests are completed as quickly as possible and are prioritized by the time of the call, availability of staff/resources, and the nature and severity of the issue. Non-emergency repairs are scheduled during regular business hours.

Emergency Maintenance Requests (i.e. fire, flood, faulty smoke detector, no heat in winter, faulty toilet)
Between 4 to 24 hours

Urgent Maintenance Requests (i.e. fridge not working, no power or water in an area of the home, lock change due to lost key)
Within 48 hours

Regular Maintenance Requests (i.e. damaged window screen, closet door broken, leak in foundation in basement, general maintenance)
Within 10-30 business days

Yes, tenants should remain at home for the service call. If you cannot be home, you must contact your Maintenance Residency Administration Representative to give them permission to enter your home. CHH may also issue 24 hours written notice to enter a unit to complete repairs.

If you are not available at the scheduled time to let the Contractor into your home, please call the Contractor (if they have supplied you with contact information) or CityHousing Hamilton to reschedule the appointment. 24 hours notice is needed to reschedule appointments.

If you have a pet, let your Maintenance Residency Administration Representative know in advance. Your pet may have to be caged or removed from the home during your service call.

Anything concerning life safety equipment, including smoke detectors, other alarm equipment, electrical issues, elevator stoppage, loss of heat or power and water break or flood. The response time is between 4 to 24 hours depending on the issue.

If you have an after-hours maintenance emergency, contact the emergency answering service at 905-523-8496 Ext. 8. Do NOT call the Building Attendant. If there is a gas leak, fire or issue requiring Police, Fire or Ambulance, phone 9-1-1.

You will NOT be evicted for reporting a pest issue. Contact 905-546-2121 as soon as you notice any pests. Learn more about pest control.

There is no charge for our CHH Pest Control Team to do inspections and basic treatments in your unit.

Yes, you may paint your home in light neutral colours. If a darker colour is used, you will be expected to prime the affected walls before your move-out.

You can control the heat at our townhouse, semi-detached and detached units, along with some of our apartment buildings. 

A heat control system “K3D” is installed at the following high-rise apartment buildings:

The K3D system does not allow you to control your own heat. This system sets the heat at 23 C for Senior Buildings and 22 C for Family Buildings.

Please fill out the Key Request form

Locks on a unit are only changed by the Property Manager when a tenant moves out or if a tenant passes away. Tenants are not permitted to add their own locks for safety reasons and will be removed. In the case of eviction or abandonment, the locks are changed following legal processes.

Your feedback is important to us. Please complete our Maintenance Satisfaction Survey to share your experience.