Wastewater Quality Management System

The City of Hamilton created a voluntary Wastewater Quality Management System (WWQMS) to improve our existing wastewater systems and processes and reduce environmental impacts.

The WWQMS is a set of policies and procedures implemented to effectively and efficiently collect and treat wastewater in a manner that protects the environment, meets legal and regulatory requirements & meets City of Hamilton’s commitment to a high-quality wastewater system. 

The WWQMS Policy CLEAN(PDF, 318.02 KB) ensures the City’s commitment to:  

• Compliance with all legal and other requirements  

• Leaders in pollution prevention 

• Effective communication with the community 

• Always improving the Wastewater Quality Management System; and  

• Noteworthy innovation 

The WWQMS was built upon Hamilton Water’s strong quality management system foundation, existing operational framework and staff expertise. The City of Hamilton's Wastewater Quality Management System (WWQMS) received endorsement from Council on December 16, 2020. The WWQMS was fully implemented and operational in 2021.

Operating Authority

Hamilton Water is the Operating Authority for the City's wastewater collection and treatment systems. Hamilton Water has established and maintains the WWQMS such that it meets legal and other requirements including financial planning and annual reporting.

The WWQMS Operational Plan and Additional Reports

The WWQMS Operational Plan Summary Report(PDF, 1009.56 KB) informs Mayor and Council of the WWQMS’ performance and milestones. In addition, printed copies of the WWQMS Operational Plan Summary Report can be found at the following locations:

• Clerk's Office

• City Hall

• Hamilton Water Storefront at 330 Wentworth St N, Hamilton

Download the Hamilton Water Financial Plan(PDF, 542.13 KB) (PDF, 642 KB) or pick up a printed copy at the City of Hamilton Water Customer Service Area, 330 Wentworth Street North, Hamilton.

Download the 2023 Wastewater Quality Management System (WWQMS) Annual Summary Report(PDF, 7.67 MB)

Download the 2021 Bypass and CSO Overflow Log(PDF, 161.69 KB)

If you require these any of these in an alternative format such as Braille or large print, call 905-546-2489.