Tenant & Landlord Resources
Register a Tenant By-law Complaint
Urgent / After Hours
Private property urgent complaints
Immediate health and safety concern
Business hours
Monday to Friday
8:30 am to 4:30 pm
Call 905-546-2782
After hours
Call 905-546-2489.
Noise complaints
After hours noise complaints contact Hamilton Police Services
Call 905-546-4925
Contact your landlord or property owner in writing if you are concerned about a by-law violation for the place you rent. List the problems and by-law violations in your letter to the landlord and allow a reasonable amount of time for the problems to be fixed.
If the property owner does not fix the problem in a reasonable amount of time, you can file a complaint with the City. Municipal Law Enforcement staff may investigate to determine if there is a violation. Give staff a copy of your dated letter or documentation proving you contacted the property owner about the problems.
3 ways to register a
Municipal By-law Complaint
Online or by email
Complete the online complaint form
- We monitor online complaints during regular business hours
- Call us if you have an urgent complaint that is an immediate health and safety concern
Email your complaint to [email protected]
Include the following information in your email:
- Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
- Address of complaint.
- Details about complaint including dates and times.
- Nature of the complaint.
By Phone
Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm
You will receive a recorded message that will prompt you to select an option:
- Press option 1 for environmental complaints such as long grass and weeds, garbage and debris, snow removal or graffiti
- Press option 2 for zoning and property standards complaints such as plumbing, vacant buildings or mobile signs
Your call will be directed to staff who will ask you for the following:
- Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
- Address of complaint.
- Details about complaint including dates and times.
- Nature of the complaint.
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