Recreation
Recreation Customer Service
Rec Finder
An easy-to-use interactive web map that shows Recreation facilities across the City of Hamilton and provides links to information such as addresses, amenities, programs offered, and more.
Contact Us
Recreation Assistance Program (RAP)
Providing residents living with a low income the opportunity to participate in organized sports and recreation programs.
Recreation
Customer Service Hours
CLOSURES & CANCELLATIONS
- Ancaster Aquatic Centre: Facility closure from Saturday, August 2, 2025 to Monday, September 15, 2025 to complete scheduled pool re-grout and basin maintenance, parking lot repair and exterior entrance enhancements.
- Huntington Park Recreation Centre: Facility closure from Monday, March 17 to late Fall 2025 to replace pool waterslide and complete lifecycle renewal upgrades and enhancements.
- Learn more about recreation construction projects
Recreation Customer Service Staff are available by email [email protected]
Recreation Customer Service Staff are available by email [email protected]
Recreation Registration
Frequently Asked Questions
All transfers are subject to availability and any fee difference must be paid at time of transfer. Effective date of program transfer is the date received by the City of Hamilton and not the date the participant stopped attending.
You have the option of adding a participant to a waitlist for any program that is full at the time of registration. When a space becomes available, waitlisted customers will be contacted via email and have 24 hours to confirm enrollment and provide payment. After 24 hours has lapsed, the offer is cancelled, and we will continue down the waitlist. Ensure your email is current and added to all family members accounts.
If you are waitlisted for other courses that you no longer require a spot in, please remove yourself from those other waitlists, so that those spots may be offered to others. You can log in to your account to remove yourself from waitlists or contact customer service to request to be removed.
Due to limitations staff cannot confirm your exact spot on the waitlist.
Age requirements are specified across all our programs to ensure the ability of participants and course content is balanced. We will accept registration of a participant if they will be turning the required age during the course. Individuals that have provided an incorrect birthdate to enter a program may have their registration cancelled.
Adults 55+ of age or older will be eligible for a 20% reduction on most adult registered recreation programs. Some exceptions apply. Qualified registrants registering online, or in-person will automatically receive the appropriate discount. Proof of age may be required. Discounts will not be backdated. Discounts do not apply to memberships or programs or services at Sackville Hill Seniors Recreation Centre, Ancaster Seniors Achievement Centre, or Flamborough Seniors Centre or the Seniors’ Clubs.
Visit our Recreation Refunds page to learn more about how to request a refund.
Make-up classes, credits or refunds are not available for participants that miss classes due to illness, vacation or other reasons.
Whenever possible, make up classes will be offered for program cancellations due to inclement weather, unplanned facility closures or instructor issues. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date a credit will not be provided.
The Recreation Assistance Program provides City of Hamilton residents living with a low income the opportunity to participate in organized sports and recreation programs. For more information, contact the Recreation Assistance Office at [email protected].
Subsidy amounts and balances are viewable in your online account. Please contact us for assistance.
The non-resident surcharge applies to participants at the City’s recreation facilities who are not residents or taxpayers in the City of Hamilton to help subsidize the operating cost of providing these services. Proof of residency may be requested by staff.
Non-Residents will be charged an additional fee to the total fee of:
- All registered courses and lessons
- When purchasing Memberships
To view, reprint or email your registration confirmation, please follow these steps:
- Sign in to your Recreation account and select the “My Info” tab located on the top navigation bar.
- Select the applicable family member registered in the program you want the registration confirmation for.
- Scroll down and select the “Schedules” heading which appears after the personal information details. For easier viewing, select the “Switch to List View” to display all current registrations for the client.
- Find the program you wish to receive an email confirmation for.
- Select the “Actions” link and then “Print”. The Registration Confirmation document will open and you can select “Email.”
- You will receive a pop-up notification advising the email was successfully sent.
Customer Service Feedback Form
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