Recreation
Recreation Customer Service
Rec Finder
An easy-to-use interactive web map that shows Recreation facilities across the City of Hamilton and provides links to information such as addresses, amenities, programs offered, and more.
Contact Us
Recreation Assistance Program (RAP)
Providing residents living with a low income the opportunity to participate in organized sports and recreation programs.
We would like to express our sincere thanks for your patience as we transition to our new registration software. Changes like these can sometimes cause disruptions, and we greatly appreciate your understanding as we work to enhance the experience for all users.
Please call 905-546-3747 or email [email protected] with any questions related to programming.
Check Out Our New Look!
The Recreation Division launched a new online registration, facility booking and membership system for programs and services on November 21, 2024. Most active users of the previous system have been migrated to the new system and sent an email notification with information on how to access their account.
If you have:
a Recreation Assistance Program subsidy
an active participation pass or clip card,
an active rental contract,
a balance on your family account, or
registered for recreation programs within the last two years.
An account has been created for you and the identified main contact received a notification to the email address on file with instructions on how to access and review the account.
Frequently Asked Questions (FAQs) about the new software.
Questions or assistance required? [email protected] or 905-546-3747
Recreation
Customer Service Hours
MAINTENANCE CLOSURES
- Sir Allan MacNab Recreation Centre: Pool maintenance closure from March 14 to March 20, 2025. All pool programming cancelled. Gym & Club programs will continue as scheduled.
- Sir Wilfrid Laurier Recreation Centre: Closed July 1, 2023 to Fall 2025 to initiate construction on a large-scale facility expansion project. Learn more about recreation construction projects
Recreation Customer Service Staff are available by email [email protected]
Recreation Customer Service Staff are available by email [email protected]
Closed for the season
Recreation Registration
Frequently Asked Questions
All transfers are subject to availability and any fee difference must be paid at time of transfer. Effective date of program transfer is the date received by the City of Hamilton and not the date the participant stopped attending.
You have the option of adding a participant to a waitlist for any program that is full at the time of registration. When a space becomes available, waitlisted customers will be contacted via email and have 24 hours to confirm enrollment and provide payment. After 24 hours has lapsed, the offer is cancelled, and we will continue down the waitlist. Ensure your email is current and added to all family members accounts.
Age requirements are specified across all our programs to ensure the ability of participants and course content is balanced. We will accept registration of a participant if they will be turning the required age during the course. Individuals that have provided an incorrect birthdate to enter a program may have their registration cancelled.
Adults 55+ of age or older will be eligible for a 20% reduction on most adult registered recreation programs. Some exceptions apply. Qualified registrants registering online, or in-person will automatically receive the appropriate discount. Proof of age may be required. Discounts will not be backdated. Discounts do not apply to memberships or programs or services at Sackville Hill Seniors Recreation Centre, Ancaster Seniors Achievement Centre, or Flamborough Seniors Centre or the Seniors’ Clubs.
Visit our Recreation Refunds page to learn more about how to request a refund.
Make-up classes, credits or refunds are not available for participants that miss classes due to illness, vacation or other reasons.
Whenever possible, make up classes will be offered for program cancellations due to inclement weather, unplanned facility closures or instructor issues. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date a credit will not be provided.
The Recreation Assistance Program provides City of Hamilton residents living with a low income the opportunity to participate in organized sports and recreation programs. For more information, contact the Recreation Assistance Office at [email protected].
Subsidy amounts and balances are viewable in your online account. Please contact us for assistance.
The non-resident surcharge applies to participants at the City’s recreation facilities who are not residents or taxpayers in the City of Hamilton to help subsidize the operating cost of providing these services. Proof of residency may be requested by staff.
Non-Residents will be charged an additional fee to the total fee of:
- All registered courses and lessons
- When purchasing Memberships
To view, reprint or email your registration confirmation, please follow these steps:
- Sign in to your Recreation account and select the “My Info” tab located on the top navigation bar.
- Select the applicable family member registered in the program you want the registration confirmation for.
- Scroll down and select the “Schedules” heading which appears after the personal information details. For easier viewing, select the “Switch to List View” to display all current registrations for the client.
- Find the program you wish to receive an email confirmation for.
- Select the “Actions” link and then “Print”. The Registration Confirmation document will open and you can select “Email.”
- You will receive a pop-up notification advising the email was successfully sent.
Customer Service Feedback Form
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