Dental & Denture Services

Ontario Disability Support Program (ODSP) Adult and Spouse (18 years and older)

• Call the ODSP office at 905-521-7280  
• Ministry of Community and Social Services (MCSS)

Ontario Disability Support Program (ODSP) Children and Assistance for Children with Severe Disability (ACSD) 

Who can apply?

• Children 17 and under are automatically enrolled and will receive dental benefits from Healthy Smiles Ontario when they or their family receive ODSP and ACSD.
• Children 17 and under will receive a Healthy Smiles Ontario dental card and information about the program in the mail.
• If you have questions contact Hamilton Public Health at 905-546-2424 ext. 4725

For more information on this program visit Healthy Smiles Ontario 

ServiceOntario INFO line:
Toll-free: 1-844-296-6306
TTY toll-free: 1-800-387-5559 or
TTY Toronto only: 461-327-4282

Dental providers can access further operational information including the new Healthy Smiles Ontario Schedule of Dental Services and Fees

For ODSP Dependent Adults 18 year of age and older:

• ODSP dependent adults are not covered under the “ODSP dental card”
• ODSP dependent adults are to call Special Supports at 905-546-2590.
• Please refer to the Low Income and ODSP Dependent Adult section below.

Ontario Works Children's Dental

Who can apply?

Children (0-17) are automatically enrolled and will receive dental benefits from Healthy Smiles Ontario when they or their family receive Ontario Works.

• Children 17 and under will receive a Healthy Smiles Ontario dental card and information about the program in the mail.
• If you have questions contact Hamilton Public Health at 905-546-2424 Ext.4725

If you have questions about the HSO dental cards please contact Healthy Smiles Ontario 

ServiceOntario INFO line:
Toll-free: 1-844-296-6306
TTY toll-free: 1-800-387-5559 or
TTY Toronto only: 461-327-4282

Ontario Works Adult Dental

Who can apply?

Ontario Works Adults (age 18 and over):

• Participant to provide their “Ontario Works Dental Benefit Eligibility Card” for the month of treatment to their dentist of choice
• A Dental Benefit Eligibility Card for the month of treatment must be provided to the dentist, this is provided monthly with the Ontario Works cheque/direct banking deposit statement
• Dental Card replacement:  If you require a dental card replacement please call the Ontario Works Program 905-546-4800 and press #3.  A dental card can be faxed to the dentist of your choice and/or mailed to your home address.  
• City of Hamilton sets the Schedule for the Discretionary Adult Emergency Dental Treatment Plan Services and Fees for this program. 

Ontario Disability Support Program Dependent Adults age 18 and over (other than applicant or spouse) and Low Income Adults (18 to 64 years) Dental Program

• ODSP dependent adults are to phone Special Supports at 905-546-2590
• Low Income Adults (18 to 64 years) must complete an application to determine eligibility
• Participant can choose the dentist of their choice
• Participant to provide their dentist with the Special Supports Dental - Approval letter
• City of Hamilton sets the Schedule of Dental Services and Fees for this program

By Mail

Special Supports Program
1550 Upper James Street, Unit 14 A
Hamilton, Ontario L9B 2L6

By Fax

905-546-2476

By Phone

905-546-2590

• Dentist can treat the maximum 4 symptomatic teeth per emergency or treatment visit (any combination of fillings, root canals on the anterior front teeth (1.3-2.3, 3.3-4.3) and/or extractions).
• Limit of 4 emergency or treatment visits per 12-month calendar period effective Jan-Dec. Please see the remainder of the fee guide limitations for each procedure.
• Pre-authorizations are no longer being accepted, EXCEPT in cases where full mouth clearance is required prior to the patient obtaining dentures. For all other dental work, please follow the fee guide. For further information on how to submit a pre-authorization for full mouth clearance, please see the fee guide. Please note: a copy of the pre-approval form is now required with each claim submitted for payment.
• Pre-approvals will be honoured for 6 months from the date of approval. Any submission after this date will be processed in accordance with the fee guide limitation of 4 emergency or treatment visits per 12-month calendar period Jan-Dec.

The Discretionary Adult Emergency Treatment Plan has some limited and restrictions. 

Cleaning and scaling

If you require cleaning and scaling treatment, contact the Public Health Dental Clinic Program at 905-546-2424 ext. 3789 or email [email protected] for information.

Low Income

• You must complete a Low Income application to determine financial eligibility and include the denture predetermination. You can mail these to the Special Supports Program. 

Ontario Works and/or Ontario Disability Support Program Recipients

• At the participant’s request the Dental/ Denturist office can send the predetermination to the Special Supports Program either by fax or mail.
• When the predetermination is approved, the Special Supports Program will mail the applicant an approval letter to take to the dentist.
• City of Hamilton sets the Schedule of Adult Dentures Services and Fees for this program. 

By Mail

Special Supports Program
1550 Upper James Street, Unit 14 A
Hamilton, Ontario L9B 2L6

By Fax

905-546-2476

By Phone

905-546-2590

Ontario Works Adult; Ontario Disability Support Program Dependent Adult and Low Income (18 to 64 years) Discretionary Adult Emergency Dental Treatment Plan Program Schedule of Services and Fees

• Discretionary Adult Emergency Treatment Dental Plan Schedule of Services and Fees - effective November 1, 2024(PDF, 407.56 KB)

Ontario Works Adult; Ontario Disability Support Program and Low Income Denture Program Schedule of Services and Fees

• Discretionary Denture Program Schedule of Services and Fees - Effective: June 1, 2024, to December 31, 2024(PDF, 287.89 KB)