Strategies

RZone Respectful Environments

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The City of Hamilton has implemented a new policy with a zero-tolerance approach to violence, abuse and other inappropriate behaviours at all City facilities and properties.

The RZone Respectful Environments Policy promotes safe, positive, and supportive environments and interactions for all residents, visitors to Hamilton and City staff at any City facility or space. RZone sets clear expectations for appropriate behaviour and reinforces the commitment from the City of Hamilton to fostering community and work environments where there is:

Respect for yourself
Respect for others
Responsibility for your actions

As of September 16, 2024, the City of Hamilton RZone Respectful Environments Policy applies to all City of Hamilton facilities and services and has been adopted by many municipalities across Ontario. RZone applies to all individuals and community organizations using City of Hamilton facilities and spaces and/or while interacting with City employees.

Incidents under RZone

All forms of violence, vandalism or inappropriate behaviour are unacceptable on all City facilities or spaces, and these include but are not limited to:

For more information on what can and cannot be reported, review the City’s RZone Policy.

Reporting an Incident

Violating the RZone Policy

Appeal Process

All incidents under the RZone policy should be reported within 24 hours. Members of the public that are involved in or witness a situation at a City facility can report it to directly to an employee. They will, with your assistance, complete an incident report.

If you have already reported the incident to a City Employee, you do not need to complete the RZone Incident Report form. If you have not reported this to a City employee, please complete the RZone Incident Report form below.

Your report will be kept confidential in accordance with the City of Hamilton’s privacy policy.

The report will be logged by City staff and will be followed up directly by City employees or forwarded to the appropriate organization for follow-up whether reported in person or online.

Submit Rzone Online Report

If this is an emergency, please call 911
This form is for RZone incidents only. For other complaints or questions, please contact the Customer Contact Centre.

Individuals who engage in inappropriate behaviour may, depending on the severity, be removed immediately from City premises, issued a letter of warning and/or banned from a facility.

Where any damage to City property has occurred, the individual(s) responsible will be required to repair the damage and/or reimburse the City for all costs associated with any repairs, including any administration fees and lost revenues.

If an individual wishes to appeal any action taken by the City, they can present their case in writing to the Director of the Department within 14 days of the decision. The appeal will be reviewed by the Director along with the People Leader of the department involved and a decision will be communicated.

Additional Resources

RZone Respectful Environments Policy Violence in the Workplace Prevention Policy HR-69-13 (PDF, 135.32 KB)Harassment & Discrimination Prevention Policy (PDF, 300.42 KB)

Date modified

September 16, 2024