Council & Committee
2022-2026 Council Priorities, Outcomes & Measures of Success
2016-2025 Strategic Plan
The 2016-2025 Strategic Plan is a 10-year plan and includes:
- Vision represents what we aspire to be
- Mission identifies why we exist as an organization
- Culture outlines how we conduct ourselves (our values)
- Strategic Plan Priorities provide guidance on broad desired outcomes for all City Services
The 2022 - 2026 Council Priorities were developed to reflect Hamilton’s most pressing needs and biggest opportunities, and in support of our vision to be the best place to raise a child and age successfully. They are designed to guide the decisions of Council and City staff and allow for the prioritization of resources and the clear and transparent progression towards achievable goals and measures of success. All of these priorities will be applied with an equity and accessibility lens, ensuring their maximum benefit for the people of Hamilton.
There are 11 outcomes across the three priorities with supporting measures of success.
2022 - 2026
Council Priorities
Priority 1: Sustainable Economic & Ecological Development
Great cities need strong, resilient economies, and Hamilton’s commitment to being a sustainable global city is part of its competitive advantage. As we facilitate job creation, business growth and industry excellence we will protect our unique natural landscape and waterways and mitigate the impacts of climate change.
Measures of Success
- Increased funding from provincial and federal partners and advocate for a new fiscal framework for municipalities
- Exploration and introduction of new City revenue models and efficiencies
- Expanded commercial tax base through the acceleration of new commercial and industrial construction
Measures of Success
- Growth of key industries identified in the Economic Development Action Plan to accelerate job creation
- Streamlined services to facilitate the growth and success of small and new business
- Enhancements to the City’s reputation as a centre of culture, sport, and tourism
Measures of Success
- Accelerated reduction in the City’s GHG emissions
- Assessment of infrastructure projects against their impact on the City’s climate resilience and readiness
Measures of Success
- Increased tree canopy by 20,000 trees per year
- Increased inventory of municipally owned natural areas and preservation of farmland, greenspace, woodlots and watersheds
- Acceleration of the city’s Water Strategy and delisting of Hamilton Harbour as an International Joint Commission area of Concern
Priority 2: Safe & Thriving Neighbourhoods
We want Hamilton to be a great place to live, for everyone. That means making sure people of all ages and income levels can afford to live here, that our neighbourhoods are cared for and vibrant, and that people can move around safely and effectively no matter how they travel.
Measures of Success
- Streamlined and accelerated approvals of new residential development, with a goal of 30% rental and 10% affordable or supportive housing
- Preservation and expansion of affordable rental housing
- Reduce the number of individuals who are actively homeless by 30%
Measures of Success
- Expanded and upgraded active transportation networks
- Increased transit ridership and accessibility
- Application of Vision Zero principles to eliminate road injuries and death
- Maintained roads and sidewalks
Measures of Success
- Increased cleanliness of public spaces through the expansion of public works standards related to garbage and litter collection, street cleaning and park maintenance
- Increased availability of washroom facilities in public spaces
- Increased access to the Waterfront, recreational and seniors facilities and services
Priority 3: Responsiveness & Transparency
Government plays an important role in people’s lives through the provision of vital services, programs and support systems. To fulfill those responsibilities, City Hall must continue to develop its approach to public engagement, respond effectively and efficiently to public need and feedback, and communicate its approach in an accessible and transparent manner.
Measures of Success
- Established city-wide customer service strategy that improves response times, accessibility and public satisfaction
- Improved clarity, legibility, availability and accessibility of City communications, reports and products
- Clear service backlogs, including property standards complaints and FOI requests
Measures of Success
- Expanded stakeholder engagement with public, private, Indigenous and not-for-profit partners through collaborative problem solving around City priorities
- Measurement and expansion of demographic representation of those engaged in City processes, identifying and reducing barriers to participation
- Consistently apply public engagement practices on City initiatives
Measures of Success
- Increased participation and performance through the Employee Engagement Index
- Reduction of the voluntary employee turnover rate
- Tracked improvement in the City’s accept job offer rate
Measures of Success
- Transition to a revised budget process that emphasises long-term financial planning, asset management, public engagement and climate principles
- Implementation of the City’s Digital Strategy to enhance customer centred service design
- Streamlined processes and accelerated approvals for city services
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