Tenants

Complaint Resolution

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Contact Us

For general information
Email [email protected] or
Call 905-523-8496

What is a complaint?

The complaints process is available to tenants if they feel that the normal interactions that occur between tenants and staff have not met their needs or addressed their issue.

How do I report a complaint?

To report your complaint or concern, fill out the online complaints form below or pick-up a paper copy at the Main Office (181 Main St W., 3rd Floor) or your building’s Site Office.
CHH staff will acknowledge your complaint and start to investigate.
CHH staff will work with the person who submitted the complaint and/or the person the complaint is about on a resolution wherever possible. CHH will explain what has been done or needs to be done to resolve your complaint.

Complaints are confidential, which means the information CHH can share with tenants about investigations and resolutions is limited. Please know staff are doing all they can to address the issue.

Tenant Complaint Resolution Form

Contact Information

Name

Email

Phone

Address

Unit Number

This is the name of the complainant (person filing the complaint).

Complaint Information

Select the Type of Complaint

Have you already submitted a complaint about this issue?

Describe the incident or situation (what happened)

Location of incident or situation (where it happened)

Witnesses (anyone who saw it happen)

Provide any supporting information

ie. letters, notes connected to the behaviour or course of conduct in the complaint, copy of Police incident report
One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, tif, pict, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, .

Desired Resolution or Outcome

Collection Statement

The City of Hamilton collects information under authority of Section 227 of the Municipal Act, 2001. Any personal information collected by CityHousing Hamilton (CHH) will be used to investigate complaints. By providing your email address, you are consenting to receiving emails from the City of Hamilton and/or their agents/contractors for investigating complaints. Information collected for this initiative may be stored on servers located in Canada and the United States and may be subject to Canadian and/or American laws. Questions about the collection of this personal information can be directed to the Manager Strategy & Quality Improvement, CityHousing Hamilton, City of Hamilton 905-523-8496 ext. 7411 or [email protected].

Date modified

July 25, 2025