Bus News Spring 2025

Route & Schedule Changes

Schedule and bus stop changes effective Sunday, April 27, 2025.
New schedules can be found online at www.hamilton.ca/HSRschedules or in your favourite trip planning app. Schedules are also available in alternate formats upon request. Please contact HSR Customer Service at [email protected] for assistance.

18 - Waterdown Mountaineer
Based on customer feedback, we've added periodic half-trips to Plains Road at Waterdown Road, with service continuing to Aldershot GO Station.

20 - A Line (weekdays only)
The last southbound trip has been adjusted to better connect with the GO train arrival at West Harbour GO Station.

33 – Sanatorium (weekdays only)
We’ve made minor schedule adjustments in our afternoon peak period, 2 p.m. to 7 p.m., to improve our schedule reliability.

43 - Stone Church (weekdays only)
We've added an early trip from Saltfleet High School to help your morning commute, thanks to a customer request.

55 - Stoney Creek Central (weekdays only)
Evening westbound trips have been shifted to improve connections with the southbound Route 44 Rymal at Eastgate Square Terminal.

Bus Stop Changes

Effective April 27, 2025, these bus stop changes will be in effect. Watch for signs posted at the affected stops.

Route 6 Aberdeen

Route 8 York

Route 9 Rock Gardens

Route 10 B-Line

Route 55 Stoney Creek

Holiday & Seasonal Schedules

Victoria Day - Monday, May 19
Buses will operate on a Sunday service schedule, with the last trips leaving downtown at approximately 12 am.

Trans-Cab service will also follow the Sunday schedule.
There will be no service on the following routes:
- 12 Wentworth
- 42 Mohawk East
- 52 Dundas Local
HSR Customer Service Counter at Hunter GO Centre, 36 Hunter Street East, will be closed.

We're making some seasonal adjustments to our service. Here's what’s changing:

Route 9 - Rock Gardens (Sundays and holidays only)
Service returns on Sunday, May 11, 2025—just in time for spring!
Route 51 - University
Service will pause on April 26 and return in the fall. Wishing our McMaster students a safe and healthy summer.
Route 56 - Centennial (Saturdays, Sundays and holidays)
Buses will run every 45 minutes between 10 am and 6 pm, but no service to Wild Waterworks until June 22.

Hamilton residents with household incomes below the Low-Income Measure qualify for a 30% Fare Assist discount on single-ride PRESTO fares for themselves and their family. Eligibility is based on Total Household Income, regardless of income source.

This includes individuals and families with employment income, as well as those receiving support payments such as:

#TransitTip Applying online is the easiest and quickest way to submit your application!

To learn more about the Fare Assist program visit www.hamilton.ca/FareAssist

Customer Appreciation Week, May 25 to 31

At HSR, our customers are the heart of everything we do. From May 25 – 31, we’re celebrating Customer Appreciation Week as a way to say thank you for riding with us.

Oskee Wee Wee…

Ticket to Ride is Back!

HSR’s Track Your Trip Contest

Win a $100 PRESTO Card! Contest runs from May 1 – 31, 2025

Ready to make your trip on HSR even more rewarding? Enter our Track Your Trip contest for a chance to win a $100 PRESTO card! Here’s how it works:

Join the HSR Customer Panel and we’ll send you all the details when the contest kicks off.
If you’re already a panelist, you’ll receive the info by email.
Track your trips - log where, why, when, and which routes you take.
Stay consistent and track every trip for 14 days to qualify.
Five lucky customers will each win a $100 PRESTO card!

Join the panel today at hamilton.ca/HSRpanel and start tracking!

Know Before You Go! Stay on Track with HSR Real-Time Updates

Speak up. Speak Out.

"Speak Up, Speak Out." encourages transit customers to report any harassment or hate incidents to Hamilton Police.

HSR supports the City of Hamilton’s focus to make Hamilton a more welcoming, equitable and inclusive community.
HSR condemns racism in all forms and is opposed to any imagery, speech or action that is hate-motivated or discriminatory in any shape or form.
HSR is committed to a welcoming, equitable and inclusive community and condemns any imagery, speech or action that is hate-motivated or discriminatory in any shape or form.

Need a closer stop at night?

HSR’s Request Stop has you covered.
Your safety is our priority! That’s why HSR offers Request Stop after 8 pm, allowing you to exit the bus at a safe location along the route, even if it’s not a regular stop. Here’s how it works:

Keeping your ride safe, comfortable & inclusive.

We’ve made a few updates to Hamilton’s Transit By-Law to ensure a smoother, safer, and more inclusive experience for everyone. Here’s what you need to know:

E-Scooters & E-Bikes
A friendly reminder that e-bikes cannot be placed on the bike rack. At the operator’s discretion, foldable e-scooters and e-bikes that closely resemble standard bicycles may be allowed on board, if there is room and they do not block aisles, doors, or accessibility spaces. E-bikes that resemble mopeds or motorcycles are not permitted onboard.
No Smoking, Vaping, or E-Cigarettes
Smoking now includes cigarettes, e-cigarettes, pipes, waterpipes, and cannabis, ensuring a more enjoyable and comfortable ride for everyone.
Service Animal & Support Person Updates
We’ve updated the definition of service animals to align with Ontario’s accessibility laws, ensuring they are recognized and welcomed on board. We’ve also clarified the role of support persons for those who require assistance while using transit.

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