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Alternate Contact Information
![Call center, customer service with a business man working in an office and consulting on a headset.](/sites/default/files/styles/hero_lg/public/2024-03/Postcard-callcentre.jpg.jpeg?itok=jaxO2U36)
Call 546-CITY
The Customer Contact Centre is operational and available to take phone calls at 905-546-2489 (CITY).
- Service Disruptions: Direct phone lines to program areas listed below and City Councillor Offices are not available.
- New! Please feel free to email [email protected] for any non-urgent requests or general inquiries.
Thank you for your patience.
While the City is working to restore and recover from the cybersecurity incident, some services are experiencing temporary disruptions. On this page, you can find alternate contact information for city services and programs. This information will be updated as necessary.
Accounts Payable
Email: [email protected]
Animal Services
Adoptions & Fostering
Phone: 905-574-3433
Email: [email protected]
Licensing, Lost & Found, Claiming your pet
Phone: 905-574-3433
Email: [email protected]
Surrender your animal
Phone: 905-574-3433
Budget & Taxes
Building and Planning
Building Division: [email protected]
Planning Division: [email protected]
Development Engineering: [email protected]
Development Construction: [email protected]
Transportation Planning: [email protected]
Development Charges: [email protected]
New!
Phone: Building Inspections - 905-546-2424 ext.7777
Phone: Building General Inquiries - 905-546-2720
By-law
Phone: 905-546-2489
Cartographic Services
Email: [email protected]
Cemeteries
Child Care
Therapeutic referrals
Email: [email protected]
To learn more about child care programs across Hamilton:
Hamilton West - [email protected]
Hamilton East - [email protected]
Hamilton Mountain - [email protected]
City Enrichment Fund
Phone: 289-260-8119
Email: [email protected]
CityHousing Hamilton
For emergencies that require immediate service, call Answer Plus 1-844-937-2943
City Manager's Office
Email: [email protected]
Committee of Adjustment
Email: [email protected]
Court Services
Phone: 905-540-5592
Email: [email protected]
Culture
Email: [email protected]
Customer Contact Centre
Phone: 905-546-2489
Please feel free to email [email protected] for any non-urgent requests or general inquiries.
![city](/sites/default/files/styles/large/public/2022-12/icon_city.png?itok=TQV4mJ8o)
Economic Development
Email: [email protected] or [email protected]
Emergency Services
Emergency Services remain operational. Please call 9-1-1 if you are experiencing an emergency or crisis.
Hamilton Fire Department
Phone: 905-546-2489
Hamilton Paramedic Services
Phone: 905-540-5782
Email: [email protected]
Email: [email protected]
Facility Management
Phone: 905-546-2784
Fax: 905-546-2361
Email: [email protected]
Film Office
Phone: 905-546-4233
Email: [email protected]
Fire Department
Forestry & Horticulture
Phone: 905-546-2489
Email: [email protected]
Email: [email protected]
Email: [email protected]
Memorial Bench and Tree Program
Email: [email protected]
Aviary
Phone: 905-546-4842
Email: [email protected]
Garbage & Recycling
Phone: 905-546-2489
For waste education opportunities email [email protected]
GIS Planning & Analysis
Fax: 905-643-7250
Email: gis-planning&[email protected]
Hamilton Business Centre
Phone: 289-556-7001
Email: [email protected]
Housing
Phone: 905-546-3901
Fax: 905-546-2762
Email: [email protected]
HSR Transit
Email: [email protected]
DARTS
Phone: 905-529-1717
Accessible Transportation Services (ATS)
Email: [email protected]
Library
Phone: 289-779-7588
Email: [email protected]
Online chat available at hpl.ca
Licensing
Phone: 905-546-2489
Email: [email protected]
Long-Term Care Homes
Macassa Lodge
Email: [email protected]
Phone: 905-973-3954 (Monday through Friday, 8 am to 4 pm)
Wentworth Lodge
Email: [email protected]
Phone: 289-442-6253 (Monday through Friday, 8:30 am to 4:30 pm)
Mayor's Office
Phone: 905-546-4200
Fax: 905-546-2340
Email: [email protected]
Municipal Law Enforcement
Phone: 905-546-2489
Email: [email protected]
Municipal Numbers & Street Names
Email: [email protected]
Municipal Parking System
Phone: 905-546-2489
Email: [email protected]
Museums and Heritage Facilities
Phone: 905-978-1443
Office of the Auditor General
Office of the City Clerk
Phone: 905-546-2489
Email: [email protected]
Ontario Works
Phone: 905-546-4800
Email: [email protected]
Ontario Works clients can check the status of their assistance through MyBenefits and/or Interactive Voice Response (IVR) at 1-800-808-2268.
New! For Special Supports questions or Low Income or Fare Assist Program Applications please call 905-546-2590 or email [email protected].
Paramedic Services
Phone: 905-540-5782
Email: [email protected]
Email: [email protected]
Parks
Phone: 905-546-2489
Email: [email protected]
Dog Parks
Email: [email protected]
Play Structures
Email: [email protected]
Public Art
Email: [email protected]
Public Health Services
Phone: 905-546-2489
Email: [email protected]
Procurement, Tenders & Bids
Phone: 905-546-2773
Email: [email protected]
Real Estate Office
Email: [email protected]
Recreation
Phone: 905-546-3747
Email: [email protected]
Red Hill Family Childcare
Phone: 905-973-4666
Email [email protected]
Roads & Maintenance
Phone: 905-546-2489
School Crossing
Email: [email protected]
Special Events Advisory Team (SEAT)
Email: [email protected]
Special Supports
Email: [email protected]
Sustainable Mobility
Email: [email protected]
Tourism
Email: [email protected]
Transportation Operations
Phone: 905-546-2489
Email: [email protected]
![icon of a document and checkmark](/sites/default/files/styles/large/public/2023-12/icon-approval.png?itok=-_c-33QF)
Transportation Planning and Development Approvals
Email: [email protected]
Water
Phone: 905-546-2489
Community Outreach
Email: [email protected]
Customers with questions about their water bills should contact Alectra Utilities at 1-833-ALECTRA (1-833-253-2872)
Zoning By-Law
Fax: 905-546-4202
Email: [email protected]