Cybersecurity Incident Response
Alternate Contact Information
Telephone Lines
Call 546-CITY
The Customer Contact Centre is operational and available to take phone calls at 905-546-2489 (CITY).
- Service Disruptions: Direct phone lines to program areas listed below and City Councillor Offices are not available.
- Please feel free to email [email protected] for any non-urgent requests or general inquiries.
Thank you for your patience.
While the City is working to restore and recover from the cybersecurity incident, some services are experiencing temporary disruptions. On this page, you can find alternate contact information for city services and programs. This information will be updated as necessary.
Accounts Payable
Building and Planning
By-law
Phone: 905-546-2489
Cartographic Services
Email: [email protected]
Cemeteries
Child Care
City Enrichment Fund
Phone: 289-260-8119
Email: [email protected]
CityHousing Hamilton
New! Phone: 905-523-8496 (Monday through Friday, 8:30 am to 4:30 pm)
For emergencies that require immediate service, call Answer Plus 1-844-937-2943
City Manager's Office
Email: [email protected]
Committee of Adjustment
Email: [email protected]
Court Services
Phone: 905-540-5592
Email: [email protected]
Culture
Email: [email protected]
Customer Contact Centre
Phone: 905-546-2489
Please feel free to email [email protected] for any non-urgent requests or general inquiries.
Economic Development
Email: [email protected] or [email protected]
Facility Management
Phone: 905-546-2784
Fax: 905-546-2361
Email: [email protected]
Film Office
Phone: 905-546-4233
Email: [email protected]
Fire Department
Forestry & Horticulture
Garbage & Recycling
Phone: 905-546-2489
For waste education opportunities email [email protected]
GIS Planning & Analysis
Fax: 905-643-7250
Email: gis-planning&[email protected]
Golf Hamilton
Hamilton Business Centre
Phone: 289-556-7001
Email: [email protected]
Housing
Phone: 905-546-3901
Fax: 905-546-2762
Email: [email protected]
New! Housing Secretariat
Email: [email protected]
HSR Transit
Library
Phone: 289-779-7588
Email: [email protected]
Online chat available at hpl.ca
Licensing
Phone: 905-546-2489
Email: [email protected]
Long-Term Care Homes
Mayor's Office
Phone: 905-546-4200
Fax: 905-546-2340
Email: [email protected]
Municipal Law Enforcement
Phone: 905-546-2489
Email: [email protected]
Municipal Numbers & Street Names
Email: [email protected]
Municipal Parking System
Phone: 905-546-2489
Email: [email protected]
Museums and Heritage Facilities
Phone: 905-978-1443
Office of the Auditor General
Office of the City Clerk
Phone: 905-546-4408
Email: [email protected]
Ontario Works
Phone: 905-546-4800
Email: [email protected]
Ontario Works clients can check the status of their assistance through MyBenefits and/or Interactive Voice Response (IVR) at 1-800-808-2268.
For Special Supports questions or Low Income or Fare Assist Program Applications please call 905-546-2590 or email [email protected].
Paramedic Services
Phone: 905-540-5782
Email: [email protected]
Parks
New! Payroll and Pensions
Email: [email protected]
Property Taxes
Public Art
Email: [email protected]
Public Health Services
Phone: 905-546-2489
Email: [email protected]
Procurement, Tenders & Bids
Phone: 905-546-2773
Email: [email protected]
Real Estate Office
Email: [email protected]
Recreation
Phone: 905-546-3747
Email: [email protected]
Red Hill Family Childcare
Phone: 905-973-4666
Email [email protected]
Roadway Maintenance
Phone: 905-546-2489
School Crossing
Email: [email protected]
Special Events Advisory Team (SEAT)
Email: [email protected]
Special Supports
Email: [email protected]
Sustainable Mobility
Email: [email protected]
Tourism
Email: [email protected]
Transportation Operations
Phone: 905-546-2489
Email: [email protected]
Transportation Planning and Development Approvals
Email: [email protected]
Water
Zoning By-Law
Fax: 905-546-4202
Email: [email protected]