City of Hamilton launches new centralized call number for building inspections

HAMILTON, ON – The City of Hamilton is making it more convenient for those who are renovating or making structural buildings changes to obtain a building inspection. Now, if you have a building permit, you can use their new, centralized call number to start the process of obtaining a building inspection. No more following up with individual inspectors to book an appointment or to find out the status of your appointment request.

It’s all part of the City’s “Open for Business” initiative with the goal of streamlining processes to create consistent, predictable and customer-focused services that encourage investment of small and medium sized enterprises and support for entrepreneurs.

“The City’s Open for Business initiative continues to expand as we provide citizens with greater and more efficient ways to connect with City staff and access our processes and procedures. It follows our recently launched service for filing building permit requests online. This new, centralized call number will also make it more convenient for our customers and makes good business sense.” - Ed VanderWindt, Director of Building and Chief Building Official, City of Hamilton

Customers will call the usual City of Hamilton number, 905-546-2424 (CITY), then enter the new extension, 7777. Staff will ask you a few questions and take down your information which will be logged into a database. An appointment will be set up and a file created so your request will be tracked for your convenience.

The big change is that to request a building inspection, you must call this extension and not an inspector directly. The new service allows for greater efficiency of services, better use of staff time and the ability to track and deliver this service to you in a seamless manner. Customers can also call the new dedicated number to file complaints about construction without a building permit, to file a notice of a potentially unsafe building and for any questions regarding the inspection process or issued permits.

“Providing more online services is not only great for our citizens, but it is always very efficient for staff. The City of Hamilton is always looking for ways to provide enhanced services for our citizens and this is a good example of smart business operations.” - Mayor Fred Eisenberger

Advantages of the new, centralized call number

Convenient: 

• A file will be created so you can track your appointment and status
• No need to call an inspector directly who may or may not be available immediately to book your appointment or review your inspection report

Business Friendly:

• One call does it all during regular business hours

Efficient:

• Your account is available to you during City Hall business hours from 8:30 am to 4:30 pm 
• Database files are easily accessed by multiple staff to provide you with the most up to date information on your appointment and the status of your inspection

View more information about building inspections.