By-laws & Enforcement
Register a By-law Complaint
Register a complaint
Please call 905-546-2489 (CITY) for any parking-related enforcement matters.
Are you looking to register a barking dog complaint? File an animal-related by-law complaint
Are you looking to register a noise complaint?
- Mon – Fri from 8:30am to 4:30pm – please call 905-546-2782 Option 2 to speak with a Clerk
- Outside of regular business hours – Please call 905-546-CITY (2489) to log a complaint
- Friday & Saturday from 5:00pm to 1:00am – please call 905-546-CITY (2489) to have a By-Law Officer dispatched immediately
Register a municipal by-law complaint online
We monitor complaints during regular business hours (Mon. to Fri., 8:30 am to 4:30 pm)
If your complaint is urgent and is an immediate health and safety concern, please call instead of using the online form.
You can also register a municipal by-law complaint by:
Call 905-546-2782 from Monday to Friday 8:30 am to 4:30 pm
You will receive a recorded message that will prompt you to select one of five options:
- Press option 1 for environmental complaints such as long grass and weeds, garbage and debris, snow removal or graffiti
- Press option 2 for zoning and property standards complaints such as plumbing, vacant buildings or mobile signs
- Press option 3 for business, mobile or taxi licences
- Press option 4 for lottery licences
- Press option 5 for Project Compliance - inquiries on the Project Compliance Program, or for information related to a recent visit by our Project Compliance Enforcement Team
Your call will be directed to staff who will ask you for:
- Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
- Address of complaint.
- Details about complaint including dates and times.
- Nature of the complaint.
Email your complaint to [email protected]
Include the following information in your email:
- Your contact information including name and phone number. This information is kept confidential. It is important to collect in case staff need additional information from you.
- Address of complaint.
- Details about complaint including dates and times.
- Nature of the complaint.
You will receive an email acknowledging that we have received your email.
Date modified