Since Sunday, February 25, 2024, the City of Hamilton has been experiencing a cyber incident that has disabled some of our IT systems. The incident is a result of a ransomware attack. The City does not believe that people’s personal data or information has been compromised.
We want to assure the public that we take this matter very seriously. The City of Hamilton took swift action to investigate, protect systems and minimize impact on the community. We engaged a team of experts, insurers, legal counsel, and relevant authorities and are working diligently to restore the City’s system in a safe and secure manner.
While a timeline for recovery is not yet known, the City is committed to resolving the situation as quickly and effectively as possible.
The [email protected] general inquiry email restored, so residents can email any non-urgent requests or general questions to the Customer Contact Centre team. The City receives more than14,000 askcity emails each year.
Prioritizing the customer call in experience through the Customer Contact Centre 905-546-CITY (2489). A new feature of the phone queue system advises callers of their number in the queue and the anticipated wait time.
City job postings resumed on April 29, 2024, on a new platform with an enhanced user experience focused on making the application process easier for the applicant. Since launch, the City has received 27,120 job applications for open City positions as of June 9. For reference, the City received 84,938 applications total in 2023.
Pre-authorized tax payment plans (PAPs) schedule restored, so taxpayers can revert to their regular payment schedule on each plan. The City thanks taxpayers for their patience while withdrawal dates for each plan were adjusted.
Improvements to timely financial processing, such as a temporary vendor payment solution that will increase and expedite payments to vendors. The City is also transitioning from manual processes back to our restored payroll systems, which is on track for late June.
Electronic filing resumed for Provincial Offences Administration, resulting in faster processing time for red light camera and automatic speed enforcement tickets.
Helping transit riders plan their trips through work with third party trip planning apps, such as Apple and Google, and restored access to the General Transit Feed Specification (GTSF). Current bus schedules can be found online at hamilton.ca/hsrdetours and progress is being made to restore real-time route information.
Summer festivals and events moving forward as planned with no disruption or processing delays to permits.
Updates will be provided as new information become available. We appreciate the public’s patience and understanding during this time and apologize for any inconvenience this may cause.