Corporate Asset Management
City Services & Assets Review
The City is conducting Services & Assets Surveys to get resident feedback ensuring that City Services align with your needs.
The City of Hamilton delivers many important services to residents, visitors, business owners, students and tourists. These services are dependent on infrastructure such as transit, roads, bridges, city facilities and clean water and wastewater treatment. How the City's infrastructure is managed throughout its life becomes a critical foundation in our ability to offer great services.
Asset Management is not just about the physical assets, but also the services provided and how the assets deliver on the agreed upon levels of service.
Good asset management planning allows municipalities to stretch capital and operating dollars by helping to make well-informed, evidence-based decisions. It's about making the right infrastructure investments in the right places, at the right time to meet required levels of service in the most cost-effective manner for present and future customers.
Benefits of Asset Management
The benefits of having good asset management practices in place include enhanced customer service, improved financial efficiency, allowing for more effective management of risk, driving accountability and effective and sustainable decisions being made on behalf of residents.
Asset Management Engagement
Corporate Asset Management began releasing Customer Levels of Service Surveys in 2022 though Engage Hamilton. Additional engagement opportunities will continue to be made available to gather feedback on additional City assets and services. Engagement questions are both service based (how the customer experiences the service) and asset based (the state of assets themselves). This feedback will help the City set service levels based on user experiences and expectations.
In compliance with Ontario Regulation 588/17: Asset Management Planning for Municipal Infrastructure, under the Infrastructure for Jobs & Prosperity Act, the City has taken a number of steps to advance asset management in Hamilton.
Frequently Asked Questions
Asset management is a coordinated approach used to make sure the City is making the best decisions about our assets, and delivering services at a level that residents want and are willing to pay for.
Asset Management Plans are a requirement by the province under Ontario Regulation 588/17. More on the legislation can be found at O. Reg. 588/17: ASSET MANAGEMENT PLANNING FOR MUNICIPAL INFRASTRUCTURE (ontario.ca) . Even without the legislation, the City needs AM Plans to ensure service levels can be maintained for the residents of Hamilton.
An asset is anything the City owns and uses to serve its customers. Some examples of assets are a play structure at a park, a recreation centre, the pipes used to deliver clean, safe drinking water, and the roads and sidewalks across the City.
Strong Asset Management practices ensure the City’s assets are managed in the best way possible to ensure:
services keep functioning
services are provided if they are needed
services are affordable
service levels are maintained
assets are operated to emphasize public safety and climate resiliency
- To ensure that Hamilton provides the service levels the community wants and is prepared to pay for.
- Many assets are multi-generational, and decisions today can have future consequences.
- Infrastructure Planning comes with significant costs and risks, which we need to understand and track.
- Understanding that every asset we add comes with the commitment to ongoing costs for maintenance and operation
- The City needs to prioritize how money is spent.
Residents can comment through periodic surveys via Engage Hamilton, and paper copies are available at Municipal Service Centers and Hamilton Public Libraries and Ward Councilors.
All asset management plans can be found below on the Corporate Asset Management webpage.
The Corporate Asset Management Plan Overview can be found on the Corporate Asset Management webpage.
Yes, you can email [email protected]
Levels of service are measures of what Hamilton provides to its customers, residents, and visitors. Service levels are best described as the link between the community's desired outcomes and how Hamilton provides those services.
An asset management plan aims:
- To ensure that various stakeholders in Hamilton are well-informed and can make sound decisions.
- For residents, the plan provides clarity on the levels of services offered by the city, how these services are managed, and the associated costs of maintaining them for public use.
- For Hamilton City Council, it enables evidence-based decision-making by helping them understand the long-term impacts and costs of their actions on city services.
- The plan promotes good stewardship for the City of Hamilton employees by improving service knowledge, tracking progress, ensuring compliance with regulations, optimizing operations, and enhancing budgeting processes, all while supporting evidence-based decisions.